Greetings Silvrbackers…

I wanted to give you a heads up on some changes coming to Silverback starting this week. We plan to deploy a small batch of updates during the first half of the week. We hope this will be the first of many upgrades you’ll see over the next several months. As you might guess, going live with any changes makes us both excited and a bit anxious.

Current users will hardly notice most of them as they primarily relate to streamlining new user sign-up processes and payment options, or they are housekeeping items that deal with backend administrative processes. But you will notice some of them.

A couple of things you will see is that some of the labels in your console will have changed, though not their functionality. We also added a “Help/FAQ” link to your console. This link will take you to the FAQ blog which will hopefully address typical questions that users might have, especially new users.

The admin@silvrback.com support email is also found through this link. I encourage you to use this email when making suggestions or when needing assistance as it is easier to keep track of your messages here than on social media – and to make sure we respond to them.

In the blog setup screens, particularly the Basic Setup and Configuration and UI Themes screens, there were changes made in labels and descriptions, the ordering of some input fields, and where users are directed after completing these respective pages.

Perhaps the biggest change is the addition of PayPal as a subscription payment option. We will continue to offer the credit card option secured through Stripe. Just to make clear, we maintain none of your credit card information on Silvrback and of course, PayPal transactions take place directly on the PayPal site.

The last change you should see remains to be staged at this writing, so I hope I’m not premature on this one. The short bio sentence, what is now labeled as the Short Descriptive Sentence, will be Markdown friendly in the Gorilla UI, as it is already in the Classic. We expect this to roll out this week, but we’ll see how testing goes.

Until next time, thanks for Silvrbacking with us….